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Frequently Asked Questions

How do I join Highjam?
If you would like to become a brand ambassador you can register with us at Highjam.watuapp.com. Please ensure you complete all the sections and upload the relevant documents, otherwise your application will be declined.

What kind of events do Highjam run?
Our campaigns range from in store sampling and leafleting to large festival tours and city centre roadshows. To view some of our previous campaigns visit our website www.highjam.co.uk

Would I be working alone?
This depends on the job that you have been booked for. You will be working alone on some campaigns or in a large group. However, we will specify at the time of booking and you can always request what you will prefer.

Do I need experience?
You don’t need promotion experience because we believe that everybody has to start somewhere. However it is preferred. As long as you are enthusiastic, confident, have experience with dealing with the public and have a genuine interest in promotions then we would love you to apply.

Will I receive training?
This depends on the job you have been booked for. You will always be fully briefed on the campaign, this will be via email and telephone and at times face to face when the campaign is more complex.

How do I see what jobs you have?
Once your profile has been approved you will be able to login and view our Jobs Board. Also, you will hear about jobs via email and our Highjam Staffing Facebook group.

How do I book onto a job?
You can view the upcoming jobs that we have when you logon to our Jobs Board.  You can then apply to the ones that you are interested in by writing a short description of why you think you will be suitable for the role.

When do I get paid?
We pay one month in arrears. So if you work in February, you will be paid on the last day of March (assuming all your payroll details are completed and are correct).

If you have any queries, one of the staffing team will always be around to lend a helping hand. Give us a call on 020 7407 8899.

Do I need to send an invoice?
No, we pay all our staff through a PAYE payroll so you will not need to send us invoices.

How can I claim expenses?
If expenses have been agreed at the time of booking, you will be able to login to your account and claim expenses in the claims section. You will need to upload a mileage claim or a receipt for what you are claiming.

If you are claiming mileage, you will need to do a screen shot of the route using Google maps and upload the image with the start postcode, end postcode and total mileage clearly showing. The total mileage should equal the mileage agreed with your booker.

Please check the agreed expenses before booking on to a job.

What do I do if I need to cancel a job I am booked for?
Please let us know ASAP if you are going to cancel a job by calling 020 7407 8899. If you cancel within 48hrs this will be recorded on your profile and may affect the likelihood of you being booked in future.

How do I get a p45/p60?
P45s can be issued if you no longer wish to work for us. They will be sent to you after your last pay day with us. Let us know if you need to request one by calling 020 7407 8899. Please ensure your postal address is correct and up to date as we cannot issue duplicate P45s.

P60s are issued at the end of every PAYE year (April) and will be sent to you automatically via email so please make sure your email address is up to date.

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